Question 1

How quickly can you fix my motor failure?

Accepted Answer

We understand that a motor failure can be incredibly frustrating and leave your vehicle stuck in (or out of) your garage. That's why we prioritize motor repairs with our 30-minute response time guarantee. In most cases, our fully-stocked service trucks carry common motor replacement parts, allowing us to complete repairs on the same visit. Typically, a motor replacement takes 1-2 hours once our technician arrives. For emergency situations, our 24/7 service ensures you're never left waiting long, regardless of when the failure occurs.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage doors can result from several factors. The most common causes include: age and wear (most motors last 10-15 years), power surges that damage electrical components, lack of regular maintenance leading to strain on the motor, doors that are out of balance putting extra stress on the opener, broken springs causing the motor to work harder than designed, and extreme temperature fluctuations affecting motor components. Regular maintenance can prevent many of these issues and extend your motor's lifespan significantly.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes, we offer flexible financing options to make your new garage door installation affordable. We partner with several financing providers to offer 0% APR for qualified buyers on terms up to 18 months, low monthly payment options, quick approval process (often within minutes), and no prepayment penalties. We believe every homeowner deserves a quality garage door, and we work to find financing solutions that fit your budget. Contact us for a free quote and to discuss your financing options.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a comprehensive range of garage doors to suit every style and budget: Traditional raised panel doors in steel or wood, Contemporary/modern doors with glass panels, Carriage house style doors for classic appeal, Custom doors designed to your specifications, Commercial and industrial doors, Insulated doors for energy efficiency, and Hurricane-rated doors for storm protection. We work with all major brands and can help you choose the perfect door for your home.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year to keep your garage door operating safely and efficiently. However, if your door sees heavy use (more than 4-6 cycles per day), bi-annual maintenance is advisable. Between professional visits, homeowners should monthly check for unusual sounds, test the auto-reverse safety feature, inspect springs and cables for wear, lubricate moving parts, and clean the tracks. Regular maintenance can extend your door's lifespan by 5-10 years and prevent costly emergency repairs.

Question 6

What is your warranty coverage?

Accepted Answer

We stand behind our work with comprehensive warranty coverage: 1-year warranty on all labor, lifetime warranty on parts for qualifying installations, manufacturer warranties on all new doors and openers (typically 3-10 years depending on product), and 90-day satisfaction guarantee on all repair work. Our warranty is transferable if you sell your home, adding value to your property. We also offer extended warranty packages for additional peace of mind.

Question 7

Do you service commercial properties?

Accepted Answer

Absolutely! We provide comprehensive commercial garage door services including installation of high-traffic commercial doors, repair and maintenance contracts for businesses, loading dock door specialists, fire-rated door installation, high-speed roll-up doors, and security gates and shutters. We understand that downtime costs money, so we offer priority scheduling and 24/7 emergency service for our commercial clients.

Norman Garage Doors

Frequently Asked Questions

Frequently Asked Questions

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